Terms and Conditions

1. About these terms

“We,” “us,” and “our” mean [Dr. Clean It UP Cares], doing business as Dr. Clean It Up Cares. “You” means the website visitor, client, or authorized representative, as applicable. A family relationship alone does not authorize someone to make decisions for a client.

Submitting an inquiry does not establish a care relationship, reserve a visit, or create a payment obligation. Service commitments take effect only when agreed to in the signed service agreement. If that agreement differs from these general service terms, the signed agreement controls to the extent permitted by law.

2. Scope of companion care

Depending on the client's needs and the agreed service plan, services may include:

• Companionship, conversation, and activities that reflect the client's interests.
• Meal preparation, grocery shopping, and errands.
• Appointment accompaniment and transportation when separately arranged.
• Laundry and light household tasks incidental to companion care.
• Non-medical medication reminders.
• Visit updates to the client and authorized family contacts.

We do not offer standalone cleaning, deep cleaning, or commercial cleaning services. Household tasks are limited to those included in the companion-care plan.

3. Non-medical limitations and emergencies

Our companion services do not include medical diagnosis, nursing care, wound care, injections, medication administration, or changes to medication instructions. Medication reminders do not include selecting doses, filling pill organizers, or guaranteeing that medication is taken. Lifting and transfers are outside the companion services described here.

Clients and their authorized representatives remain responsible for arranging appropriate medical care and any assistance beyond our agreed scope. We may decline tasks outside that scope or discuss a transition when needs change.

For a medical emergency, call 911. Our website, forms, email, text messages, and virtual assistant are not emergency services and are not continuously monitored. If an emergency occurs during a visit, we may contact emergency services and the designated emergency contact as appropriate. Companion care does not provide continuous supervision outside scheduled visits.

4. Scheduling and availability

Visits depend on service-area coverage, availability, and whether we can appropriately meet the client's needs. Visit days, hours, minimum booking requirements, and any additional charges must be confirmed in the service agreement. Additional time or tasks require agreement before they are provided.

We will communicate scheduling disruptions as soon as reasonably possible. Severe weather, illness, emergencies, or unsafe travel may require a visit to be rescheduled or canceled. Families should maintain a backup plan for essential support.

5. Rates, payments, and expenses

Services are private pay. Rates, billing frequency, payment deadlines, advance-payment requirements, and any applicable fees will be disclosed in the signed service agreement. We do not promise reimbursement by Medicare, Medicaid, or private insurance.

The person identified as financially responsible in the service agreement is responsible for agreed charges. Being listed as a family or emergency contact does not by itself make someone financially responsible.

Client purchases and approved expenses, such as groceries, parking, admission fees, or transportation charges, are separate from care fees unless expressly included. Authorization and reimbursement arrangements must be agreed in advance. Please contact us promptly with billing questions.

6. Cancellations, refunds, and ending services

Cancellation notice requirements, charges for missed or shortened visits, and termination notice periods are governed by the signed service agreement. Any cancellation fee must be disclosed and agreed to before it applies.

If we cancel a visit, we will offer a mutually acceptable rescheduled visit or a credit or refund for the unprovided service. When services end, unused advance payments will be reconciled against services delivered and any lawful, previously agreed charges; any remaining balance will be refunded.

Notify us promptly if hospitalization, a move, a change in care needs, or the client's transistioning affects scheduled services. Applicable adjustments will follow the service agreement and law. Ending services does not eliminate amounts properly owed for services already provided.

7. Client responsibilities and a safe environment

Clients or authorized representatives must provide accurate contact information, relevant care and safety information, emergency contacts, and agreed access to the home. Please report changes that affect our ability to provide appropriate support.

Pets must be safely managed, and known hazards must be disclosed. Threats, violence, harassment, unsafe conditions, or requests outside our service scope may require us to stop a task, leave the location, or suspend services. We will communicate with the client or authorized contact and arrange next steps as circumstances permit. Immediate danger may require emergency assistance.

8. Transportation, property, and purchases

Transportation requires prior agreement about the destination, vehicle, authorization, charges, and safe travel needs. We do not provide emergency medical transportation. Trips may be declined or postponed when conditions are unsafe.

Keys, access codes, shopping funds, and receipts will be handled according to the arrangements agreed with the client or authorized representative. We do not assume authority to manage bank accounts, sign financial or legal documents, borrow money, or act under a power of attorney as part of companion care.

9. Privacy and family communication

Care updates are shared with the client and people the client or legally authorized representative has permitted to receive them, except when disclosure is otherwise required or permitted by law. Please identify approved contacts and each person's authority in the service paperwork.

Avoid sending sensitive medical, financial, or identification information through general website forms, chat, or ordinary text messages.

10. Calls, email, and text messages

When you ask us to contact you, we may respond through the contact methods you provide concerning that request. Marketing consent, where required, is requested separately; agreeing to these terms alone does not enroll you in marketing messages.

If you separately opt in to our text-message program, messages may include inquiry responses, appointment reminders, service updates, and marketing only if you consent to it. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance, or contact us using the details below. Consent to marketing texts is not a condition of purchasing services. Carriers are not liable for delayed or undelivered messages.

You may unsubscribe from marketing emails through the unsubscribe option in those messages. If you opt out of a communication channel, please arrange another way to receive essential scheduling information.

11. Website and virtual assistant

Website content is for general information and is not medical, legal, or financial advice. Our virtual assistant provides general information about companion care and may make errors. Confirm pricing, availability, service suitability, and bookings directly with us before relying on a response.

You may use this website for lawful personal information and service inquiries. Do not misuse forms, attempt unauthorized access, submit harmful material, impersonate another person, or copy our original content for commercial use without permission. Third-party links are provided for convenience; the linked providers are responsible for their own content and services.

12. Responsibilities and legal rights

We aim to provide reliable, respectful support, but companion care cannot guarantee that falls, illness, changes in health, or other adverse events will not occur. This does not excuse our failure to exercise legally required care.

Nothing in these terms excludes liability that cannot lawfully be excluded, waives applicable consumer rights, or limits responsibility for negligence, gross negligence, or intentional misconduct.

13. Questions, disputes, and changes

Please contact us with concerns so we can discuss a resolution. These terms are governed by New York law and applicable federal law, without removing any mandatory protections that apply to you. Nothing here prevents you from contacting a regulator or pursuing available legal remedies.

We may revise these website terms and will update the effective date. Changes apply prospectively and do not retroactively change a signed service agreement. Changes to contracted rates or service commitments require the notice and agreement specified in that contract and applicable law. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

14. Contact us